OTRS Developer/engineer, UK

Omschrijving:
We require an OTRS ticketing tool software developer/Support Engineer, right now. This is a very short 1-3 month project. You can read the detailed requirements and tasks below.

Context:

End Customer will standardize the ticketing process and decrease the number of ticketing tools currently used.

The central ticketing tool will be Microfocus Service Manager (MFSM). Other ticketing tool will be suspended.

The tickets from other tools have to be migrated. One of the ticketing tools is OTRS.

For the migration of OTRS tickets we are looking for a consultant with solid OTRS know-how.

Scope

Migration of tickets from OTRS ticketing system into Microfocus Service Manager (MFSM).

In the first phase the consultant shall

- analyse the current status of OTRS ticketing system

- clarify some open issues (eg. Timestamps migration)

- design and document the migration mappings

- design the OTRS RESTful interface (MFSM RESTful API to receive data is ready)

In the second phase the consultant shall

- implement the migration scripts and realize the interface with

all records and fields

all relations

all connected/related attachments (incl. screenshots)

entire history

- execute migrations tests in UAT (test environment)

- document the test results

- create a cutover plan and rollback plan for migration

- support the migration process in PROD (productive environment)

Deliverables

1st phase

- Brief description about the current status (eg. OTRS Version, available/used/not used fields)

- Documentation of mappings

- Interface design document

- Effort estimation of 2nd phase

2nd phase

- Migration scripts

- OTRS interface for migration

- Test + test run documents

- Cutover plan, rollback plan

- Successful migration from OTRS to Service Manager

- Document about the migration result

Additional information

- User data shall not be migrated

- Free text fields shall be migrated if there is a related Service Manager field

- The migration of the data should be via RESTful API (BUT other possible solution can be recommended)

- Technical support of OTRS is also required

- OTRS Version 3.0.11

Language

-Spoken language: English or German

-Documentation language: English

Trefwoorden: OTRS



OPDRACHT​GEVER:

bedrijfsnaam:
Red Carpet IT Services
contactpersoon:
Dick Iskandar
type:
ZZP, freelance, interim vacature
locatie:
UK
provincie:
Noord-Holland
uurtarief:
75
start project:
asap
referentie:
ITC-Job 280
duur opdracht:
6 maanden
uren per week:
40 uur
publicatiedatum:
24-11-2020 23:00:59