Customer Journey Expert (QR8422) , Amsterdam

Omschrijving:
Functie: Customer Journey Expert (QR8422)
Start: 21-7-2021, 36 uur per week
Periode: 6 mnd+
Omgeving: Amsterdam

Omschrijving:
For our client in Amsterdam we are looking for a Customer Journey Expert.

The purpose of the Tech Academy is to empower the engineering culture by offering excellent learning and development opportunities. And to deliver on that promise, we are looking for and enthusiastic and energetic colleague to join our team for a temporary assignment.

Your main contribution on this assignment is to carry out research to uncover and validate enablers and influencing factors for the craftsmanship and maturity growth of our global Tech workforce

This will include some of the following tasks:
- Define, plan, and conduct exploratory and descriptive research
- Build a deep understanding of our colleagues needs, goals and workflows, as well as our current HR practices (i.e. learning and development, performance management, onboarding, etc)
- Based on those needs and research results , propose and formulate insights, opportunities and deliverables for employee experience journeys
- Work closely with our global network of internal stakeholders, and ensuring timely updates on progress

Skills required:
- Customer Journey role expertise, using standard methodologies and tools (interviews, customer journey maps, design thinking, PACE, etc).
- Strong research and project management skills
- Excellent communication and cross-group collaboration skills, with a team player mentality
- Comfortable with planning, prioritizing, conducting, analyzing and communicating research individually in a variety of contexts
- Strong understanding of our engineering culture, and foundational technical skills
- Pro-active and hands-on attitude
- Demonstrated track record of resourcefulness and delivering results
- Proficient/fluent in English

Extra informatie:
Qualogy streeft ernaar om iedere kandidaat binnen 5 werkdagen een persoonlijke reactie te sturen.
Indien de klant een security screening vereist zijn de (eenmalige) kosten hiervan voor eigen rekening.

Trefwoorden: Customer Journey Expert (QR8422)



OPDRACHT​GEVER:

bedrijfsnaam:
Qualogy
contactpersoon:
Marloes
type:
ZZP, freelance, interim vacature
locatie:
Amsterdam
provincie:
Noord-Holland
uurtarief:
markt conform
start project:
asap
referentie:
ITC-QR8422
duur opdracht:
6 maanden
uren per week:
36 uur
publicatiedatum:
08-07-2021 12:28:09