Introduction Diagnostics has become increasingly important for our customerto achieve availability or uptime targets for their machines and other future products. Within this department the customer has defined an ambitious roadmap to meet these goals. The aim is to enhance diagnostics functionality for the scanner, diagnostic tools running on PCs and supporting infrastructure (e.g., servers, knowledgebases, etc). We are developing a number of new diagnostics tools. There is a strong growing request for additional diagnostics support and enhancemen...